RMA creation

RMA PROCEDURE

• Click on https://www.ikusi.tv/en/client-area 

• Please enter username and password:

 USERNAME                                          PASSWORD 

 C1XXXXX                                                XXXXXX

• Choose your option, in this case PROCESS A REPAIR 

• Enter product code in the search engine at the top of the page. E.g. 3576 (NBS-895-C48)

• Next, so as to validate warranty, please enter either Serial number or Date of manufacture.
  You can also attach Invoice/Purchase Order.

• Once validated, please explain in detail the issue with the faulty item and then click on NEXT

NOTE: If out of warranty, you will be informed the cost of repair. If agreed on, please click on NEXT

• A summary of the faulty item/s and cost of repair will show on the next screen

• If ok, just click on NEXT

• When procedure is completed, you will get an email with the RMA number and details as well as how to proceed. Please attach the label we have provided you with  to the package and send it to:

FAGOR MULTIMEDIA PERSPECTIVES

Donostia Ibilbidea 28

20115 Astigarraga-Giupuzkoa SPAIN

• Once the item has been repaired, we will send it back to the specified address.